At Zylozone, we strive to ensure customer satisfaction with our products. If you are not entirely satisfied with your purchase, we offer a refund or return policy, subject to the following terms and conditions:

1. Eligibility for Refund or Return:

   • To be eligible for a refund or return, you must initiate the process within a specified timeframe from the date of purchase. The specific timeframe will be mentioned in the product description or on our website.
   • The item(s) must be unused, undamaged, and in its original packaging with all tags and labels intact.

2. Refund Process:

   • To request a refund, please contact our customer support team through the designated channels provided on our website. Provide your order details and a description of the reason for the refund request.
   • Our customer support team will guide you through the refund process and provide you with any necessary instructions.
   • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
   • If your refund is approved, the refund will be processed to the original payment method used for the purchase, within a reasonable timeframe.

3. Return Process:

   • To request a return, please contact our customer support team through the designated channels provided on our website. Provide your order details and a description of the reason for the return request.
   • Our customer support team will guide you through the return process and provide you with any necessary instructions, including the return shipping address.
   • You will be responsible for the return shipping costs, unless the return is due to an error on our part or a defective product.
   • Please ensure that the returned item(s) are securely packaged to prevent damage during transit.
   • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your return.

4. Non-Refundable or Non-Returnable Items:

   • Certain items may not be eligible for a refund or return due to hygiene reasons, such as intimate apparel, swimwear, or items explicitly mentioned as non-returnable on our website.
   • Gift cards or downloadable software products are also non-refundable.

5. Exchange:

   • In some cases, we may offer exchanges for eligible items. Please contact our customer support team for further assistance regarding exchanges.

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact our customer support team immediately. Provide your order details and a clear description or photographic evidence of the damage or defect.
   • We will assess the situation and provide you with instructions for returning the item or resolving the issue, which may include a refund, replacement, or repair, depending on the circumstances.

7. Changes to the Refund & Return Policy:

   • Zylozone reserves the right to modify or update this refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Please review this Refund & Return Policy carefully before making a purchase. If you have any questions or need further assistance, please contact our customer support team through the provided channels on our website.